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Frequently Asked Questions

 

Q: How can I place an order?
A: You may place an order one of two ways. Call us directly at 443-255-7575 or fill out and submit our online request form.
 
Q: When do I pay?
A:We require a deposit to hold your reservation. Once we arrive, we will collect the balance in cash on or before your event. Your reservation is not confirmed until the deposit has been received and processed by our office.

 

Q: How far in advance should I make my reservation?
A: You should make your reservation as soon as possible. Our units or items are very popular and sometime are booked weeks or even months in advance.
 

Q: What is your cancellation policy?
A: Our policy is, if you cancel your event at least 14 business days prior to your event date your deposit will be fully refunded or can be applied to an alternate date.

 

Q:What is your rental time?
A: Typically, our units are rented on a daily basis. Special accommodations can be scheduled for an overnight occasion or two day rental.

 

Q: Do you deliver and set up?
A: Drivers will deliver and set up our item (s). Before we leave we will walk you through on how to operate the equipment safely.


Q: How much time is needed for set up?
A: You decide on the specific rental time and we will be there anywhere from 30 minutes to 2 hours before your event. Usually it take approx: 30 minutes for bouncer set up and more time depending on the number of items rented.

 
Q:Do the items require electrical power.
A: Yes. Our items plug into a standard 120V household outlet. Customers are responsible for providing power for all items rented. We can provide a generator for an additional fee.
 
Q: What type of surface can the items be place on?
A:The best surface is a level grassy area. We can set up on any level surface like concrete, asphalt, indoors and dirt. Please inform use of the surface we will be setting up on so we can provide the appropriate anchors for your event.


Q: Are you insured?
A: Yes! We are fully insured. We will provide a copy of our insurance policy as proof of coverage upon request. For events on State, City or Public Property we may have to cover them on our insurance policy as an additionally insured
 
Q:Do you set up in parks?
A: Yes. You will be responsible for obtaining any necessary permits. Check to see if the area has electrical power. Also most parks require that they be named as an additional insured on our insurance policy. We do this usually at no charge to you.
 
Q: What happen if it rains?
A: We reserve the right to cancel any reservation due to forecasted severe or imminent deterioration of weather conditions. We will grant you the right to reschedule your event or receive a full refund. If it is not actively raining and you wish to have the items set up, we will be happy to do so. Once your delivery is in route, no refund or reimbursement will be provided.

 

Q:What if we miss your call?
A: Please leave a message. We will return your call as soon as possible or within 24 hours.

 

Q: Do you charge for delivery?

A: Deliveries are free if you are within our local area. Our local area is anything within 35 miles of zip code 21208.


Q: Are we responsible for the unit if it gets a tear or damaged in any way?


A: Yes and no. You are not responsible for normal wear and tear in our units.
If however, damage occurs due to failure to follow our "SAFETY RULES" (read here) or negligence you will be responsible for all damages up to and including replacement of the
unit/blower etc. which can cost thousands of dollars.